Privacy Policy

1. Introduction

GramConnect ("we", "us", "our") operates an on-demand auto, taxi and parcel platform. We respect your privacy and are committed to protecting the personal information of riders, drivers and senders who use our app and website. By using GramConnect, you agree to the practices described in this policy.

2. Information we collect

We collect information that you provide and that is generated when you use our services, including:

Account details: name, mobile number, email address and profile photo.
Trip and parcel details: pickup and drop locations, ride history, parcel contents description and recipient details.
Device information: device model, operating system, app version and unique identifiers.
Usage data: how you interact with the app, search terms and preferences.
Driver/partner data: vehicle details, licence, registration and verification documents.

3. How we use your information

We use your information to:

Match you with nearby drivers and complete bookings or deliveries.
Calculate fares, process payments and issue receipts.
Provide customer support and resolve disputes.
Improve safety, prevent fraud and verify partners.
Send service updates, offers and important notices.

4. Location data

To provide rides and deliveries, GramConnect collects precise location data from your device while the app is in use and, for drivers, during active trips. You can disable location access in your device settings, but core features will not work without it.

We share information only as needed to operate the service:

With drivers and riders, to coordinate a trip or parcel (e.g. name, number, location).
With payment processors to complete transactions.
With service providers who help us run the platform under confidentiality obligations.
With authorities when required by law or to protect safety.

We do not sell your personal information to third parties.

6. Payments

Payments made through UPI, cards or wallets are processed by secure third-party payment partners. We do not store complete card numbers or UPI PINs on our servers.

7. Data security

We use industry-standard measures including encryption, access controls and secure servers to protect your data. While no system is completely secure, we work continuously to safeguard your information.

8. Your rights

You may access, correct or delete your account information at any time from the app, or by contacting us. You may also opt out of promotional messages while continuing to receive essential service notifications.

9. Children's privacy

GramConnect is not intended for users under the age of 18. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. Significant changes will be notified through the app or website. Continued use after changes means you accept the updated policy.

11. Contact us

For any privacy questions or requests, contact us at [your support email — to be provided] or visit our Contact page.